Refund Policy

1. Digital products

Exams, question banks, audio lessons and live classes are digital products delivered instantly. Because access is granted immediately, purchases are generally non-refundable once the content has been opened or used.

2. When we do refund

If you were charged twice for the same product, or a payment succeeded but the content was never unlocked and we cannot resolve it, you are eligible for a refund of the affected amount.

If a paid product is genuinely inaccessible due to a fault on our side and cannot be fixed, we will refund it.

3. How to request a refund

Contact us within 7 days of the transaction on WhatsApp (+977 981-5393939) or at info@epsexam.com with your payment reference and screenshot. We aim to review requests within 3–5 business days.

4. Method of refund

Approved refunds are returned to the original payment method (eSewa, Khalti or MyPay) where possible. Processing times depend on the payment provider.